Shipping policy

Digital Products

All digital products are delivered electronically and do not require shipping.

Once your purchase is complete, you will receive access to your digital files via email or your customer account. If you experience any issues accessing your digital purchase, please contact us using our contact form.

Physical Products

At this time, physical products are offered in limited releases, pre-orders, or small batches.

When physical products are available, the following applies:

Orders are typically processed within 3–10 business days unless otherwise noted (for example, pre-orders or made-to-order items).
Shipping timelines vary based on product availability and destination.

Once your order ships, you will receive a confirmation email with tracking information (when available).

Pre-Orders & Special Releases

Some items may be offered as pre-orders.
For pre-order items:

Estimated ship dates will be listed on the product page.
Ship dates are estimates and may change due to production or supply timelines.
If your order contains both pre-order and in-stock items, the order may ship together once all items are available, unless otherwise stated.

Shipping Locations

We currently ship physical products within the United States and select international destinations.

Currently, shipping rates are tiered based on order total.

International shipping availability will be displayed at checkout. We currently ship to select international countries. If your country is not available at checkout, please use the contact form and let us know so that we can consider expanding shipping there soon.

If international shipping is offered for your location, please note the following:

International orders may be subject to customs fees, import duties, VAT, tariffs, or other taxes imposed by the destination country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Payment of any required customs fees or taxes is necessary for your order to be released and delivered.

Whole + Holy is not responsible for delays, additional charges, or non-delivery resulting from unpaid customs fees, import duties, or taxes.

By placing an international order, you acknowledge and accept responsibility for any applicable customs, duties, VAT, or import taxes required by your country.

Shipping Delays

Please note that shipping times are estimates and may be affected by factors outside of our control, including carrier delays, weather conditions, or seasonal volume.

Whole + Holy is not responsible for delays caused by the shipping carrier once an order has left our facility.

Lost or Damaged Packages

Once an order has been shipped and handed over to the carrier, Whole + Holy is not responsible for delays, loss, or damage that occurs during transit.

If your package appears to be delayed or missing, we ask that you contact the shipping carrier directly using the tracking information provided to obtain the most up-to-date delivery status.

We don't have any additional information than you do by checking the tracking information. Please contact the carrier to resolve any issue with delivery. They will be able to help you best to locate your package or address any delays.

If your order arrives damaged, defective, and unusable, please contact us within 7 days of delivery using our contact form and include:

Clear photos of the damaged shipping box
Clear photos of the damaged item(s)
Your order number

These photos are required in order for us to review the issue and determine eligibility for a replacement. Replacements are considered only if an item arrives defective, unusable, or incorrect as a result of a fulfillment or production issue.

Replacement requests submitted without photo documentation may not be eligible for replacement.