Customer Care
Thank you so much for supporting Whole + Holy Collections. We are honored that you chose to shop with us and pray that what you receive truly serves your time with God.
Below you’ll find important information regarding orders, shipping, returns, and digital products.
Processing & Shipping
All physical products are processed and shipped within the timeframe listed.
Please note:
-
Processing time is separate from shipping time
-
Shipping timelines may vary based on location and carrier
-
Once your order ships, you will receive a confirmation email with tracking information
Whole + Holy is not responsible for shipping delays caused by carriers, weather, or unforeseen circumstances once a package has been handed over for delivery.
For International orders, shipping costs does not include fees or taxes that may be due to the destination country. This is the responsibility of the customer and will need to be paid to complete delivery of the item.
Read more about the shipping policy here.
Final Sale Policy
Due to the nature of our products, all sales are final.
We encourage you to take a moment before checking out to ensure the items in your cart are exactly what you want. Please review product details, formats, and quantities carefully before completing your purchase.
We do not offer refunds or returns on:
-
Physical products
-
Digital downloads
-
Journals, inserts, or stationery items
If you have questions prior to purchasing, we encourage you to reach out using our contact form, we’re happy to help clarify details before you buy.
Read more about the refund policy here.
Digital Products
All digital products are delivered electronically and are available for download immediately after purchase.
Because digital products cannot be returned or revoked once accessed, all digital sales are final.
Digital files are for personal use only and may not be shared, redistributed, reproduced, or resold in any form.
Order Issues and Damages
Contact Us
If you have questions about your order or need support, please contact us using our contact form here.
We aim to respond to all legitimate inquiries within 1–3 business days, excluding weekends and holidays.